Reviews of our boarding up service in West London (W2–W14)
If you’re searching for boarding up in West London, you’re probably doing it because something has gone wrong: a break-in, smashed glass, storm damage, or a property left exposed after building works. The last thing you want is vague promises.
This Reviews page explains what people typically value about our service, what we deliver on each job, and how we handle feedback. If you need urgent help right now, go straight to our emergency boarding up page or call 020 4634 8072.
What customers tend to comment on
We don’t publish made-up quotes or “star ratings” that can’t be verified. Instead, here are the points we most often hear from landlords, shop managers, homeowners, and facilities teams across W postcodes—from Bayswater and Paddington to Acton, Ealing, Hammersmith and Shepherd’s Bush.
1) Calm, practical help when things feel chaotic
After a burglary or a smashed shopfront, customers usually want someone to take control of the immediate problem: make it safe, make it secure, and explain what happens next.
That’s the approach we take on every call—especially for burglary repairs and boarding and vandalism repair.
2) Clear communication (before, during, and after)
People value knowing:
- what we’re securing (and what we’re not)
- what materials we’re using and why
- whether there are any access issues (rear access, shared halls, basement lightwells, roof access, etc.)
- what documentation they’ll receive for insurers or property managers
If you’re dealing with a claim, our insurance claims guidance explains what we can provide (and what sits outside our role).
3) Work that looks tidy and is hard to tamper with
Boarding shouldn’t be a loose sheet “tacked on”. It needs to be secure, safe, and appropriately fixed for the opening and the risk level.
Depending on the job, we typically use:
- 18mm exterior-grade plywood for strong, reliable window and door boarding
- OSB (often 12mm) for smaller or lower-risk openings where appropriate
- anti-tamper fixings where external removal is a concern
- temporary steel doors when a doorway needs a more usable, medium-term solution than timber
You can read more about individual methods on our window boarding in West London and door boarding pages.
What we do to make reviews “real-world useful”
A review is only helpful if it reflects what actually happens on site. So we focus on consistent deliverables and transparent paperwork.
Documentation you can expect
When requested (and where safe/appropriate), we can provide:
- time-stamped photos of the secured openings
- an itemised invoice describing materials and fixings used
- a short work statement (what we attended for, what we secured, and any observed damage)
That tends to be particularly helpful for landlords, managing agents, and commercial tenants in W6 and W12 where multiple stakeholders may need updates.
Honest limitations (so nobody gets misled)
Some things we’ll always be upfront about:
- We can’t guarantee a fixed arrival time—traffic, access, and the seriousness of other emergencies can affect scheduling. We prioritise genuinely urgent, insecure properties.
- We secure the property. We don’t replace glazing, repair locks, or carry out fire remediation. Where needed, we’ll advise what trades are usually next.
- If a frame is too damaged for a neat, non-destructive fixing, we’ll explain options before proceeding.
For background on what “boarding up” actually involves, see what is boarding up?.
The kinds of jobs people ask us to review afterwards
Different property types and incidents create different security needs. These are the most common categories in West London:
- Residential windows and doors after break-ins (Victorian terraces, mansion blocks, and conversions are common across W2, W8 and W9) — see residential boarding up
- Shopfront glazing on busy parades and corners (often out-of-hours) — see shopfront boarding and commercial boarding
- Storm damage where a window is cracked, a panel is missing, or a rooflight is exposed — see storm damage boarding and roof boarding
- Void and vacant properties between tenancies or after enforcement action — see vacant property boarding and our wider boarding up services
A realistic example of feedback (without the fake quotes)
A common scenario in West London is a ground-floor flat with a broken sash window facing the street, or a commercial unit with a damaged shopfront panel that can’t be left open overnight.
In that situation, customers usually value:
- fast, calm triage on the phone (what’s broken, is anyone at risk, can the opening be safely accessed)
- a solution that’s appropriate to the opening (proper sizing, correct fixing points, and edges finished neatly)
- photos and paperwork they can forward to a managing agent or insurer
If your situation is urgent, don’t wait—use our 24 hour emergency boarding up in West London page for immediate next steps.
How to leave feedback or raise a concern
We welcome feedback—good or bad—because it helps keep standards consistent across all W postcode jobs.
If you want to share feedback
Call 020 4634 8072 or email [email protected]. If you can, include:
- the job address/postcode district (e.g., W3, W5, W12)
- the date of attendance
- what was secured (front window, back door, shopfront, rooflight, etc.)
- anything you’d like improved
If something doesn’t look right after we’ve boarded up
If you notice movement, rattling, or a gap that could let water in:
- Keep the area safe (especially around broken glass or unstable frames).
- Send a photo if you can.
- Call us so we can advise next steps.
We’d rather fix an issue promptly than leave you worried—especially where a property will be unattended.
FAQs about reviews and service quality
Do you publish customer testimonials on this site?
We avoid posting unverified testimonials or made-up quotes. Instead, we focus on transparent processes, clear paperwork, and consistent workmanship. If you’d like references for commercial or managing agent work, contact us and we’ll discuss what can be shared appropriately.
Can you provide evidence for my insurer after boarding up?
Yes—when requested we can provide time-stamped photos and an itemised invoice. For more on what insurers usually want (and what we can’t do as we’re not loss adjusters), see insurance claims support.
What if the door frame or window frame is badly damaged?
We can still secure most openings, but the fixing method may need to change. If non-destructive methods aren’t possible, we’ll explain the options before proceeding. You can read about door-specific solutions on door boarding.
Do you cover my area in West London?
We cover W2–W14. Start with our areas we cover page, or see a local page such as boarding up in Bayswater (W2) or boarding up in Acton (W3).
Is boarding up only for emergencies?
No. Some clients book planned securing for refurbishments, tenancy changes, or risk reduction on voids. For options, start at boarding up services in West London and vacant property boarding.
Ready to speak to someone?
If you need help securing a window, door, shopfront, or roof opening in West London, we’ll talk you through the next step and what’s realistic for your property.
Ready to get started? Call 020 4634 8072 or email us for a free, no-obligation quote.
